Tracking FAQs

There could be various reasons. The Deliveryorb Logistics Waybill for Time Definite shipments is a 11 digit numeric number (e.g. 12345678901, 23456789012), so please re-check the number and try again.

Deliveryorb Logistics periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. Deliveryorb Logistics is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.

This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by

The Pickup and Delivery destinations shown on the Deliveryorb Logistics tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

This status provides an indication of the clearance processing from the destination. Please click in to the Further details, to open and see additional information available. This checkpoint allows you to see very early if there is additional information required by customs for clearance.

If you click on the an additional level of detail on the status of your shipment will be visible. This further detail can be as simple as confirming the clearance processing is completed, but can also be a more detailed explanation on why the shipment is held in customs and/or additional information required for clearance processing.